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Shipping Policy
1. Shipping Zones
•We currently offer shipping services to the contiguous 48 United States. Unfortunately, we do not ship to Alaska, Hawaii, Puerto Rico, or international addresses at this time.
2. Shipping Methods and Times
•Freight Shipping: Our swing sets and large play structures are typically shipped viaLTL (Less-Than-Truckload) freight. This means your order will be transported by a large truck and may require a delivery appointment.
•Processing Time: Orders are typically processed and shipped within3-5 business days.
•Transit Time: Once shipped, please allow5-10 business days for delivery, depending on your geographical location. Please note that remote areas may experience longer transit times.
•Total Delivery Time: The total time from order placement to receipt is generally8-15 business days.
3. Shipping Costs
•Free Standard Shipping: We offerfree standard shipping on all orders. You will not incur any additional shipping charges.
4. Delivery Process
•Delivery Appointment: For LTL freight shipments, the carrier will contact you once your order arrives at your local distribution center to schedule a specific delivery date and time. Please ensure you are available to receive the shipment during the scheduled window.
•Curbside Delivery: Our standard shipping service is curbside delivery. This means the shipment will be placed at the end of your driveway or on the curb. You will be responsible for moving the product from the curbside to your desired installation location.
•Inspection Upon Delivery: Before signing for the shipment, it is crucial to carefully inspect all packages for any visible signs of damage. If you notice any damage or missing packages, please make a detailed note on the delivery receipt and take photographs. This will assist us in processing any claims.
•Refusing Delivery: If the shipment is severely damaged, you have the right to refuse delivery. Please contact our customer service immediately if this occurs.
5. Order Tracking
•Once your order has shipped, you will receive an email containing tracking information. You can use this tracking number to monitor the status of your shipment on the carrier's website.
6. Address Changes
•If your order has already shipped, changing the delivery address may incur additional fees or cause delays. Please contact our customer service team as soon as possible for assistance.
7. Lost or Damaged Shipments
•If your shipment is lost or damaged in transit, please contact our customer service team within48 hours of expected delivery or discovery of damage. We will assist you in working with the carrier to resolve the issue.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at: