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Refund & Return Policy
1. Eligibility for Returns
•Return Window: You may request a return within30 days of receiving your product.
•Product Condition: Returned products must be inunused, unassembled, undamaged original condition and returned in their original packaging. All accessories, manuals, and parts must be included.
•Proof of Purchase: All returns must be accompanied by valid proof of purchase (e.g., order number, invoice).
•Customized Products: Customized or personalized products are not eligible for return, unless there is a manufacturing defect.
2. Return Process
1.Contact Customer Service: Within the return window, please contact our customer service team atsupport@wildwoodplaygrounds.com, stating your order number and reason for return.
2.Obtain Return Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.Returns without prior authorization may not be accepted.
3.Package the Product: Carefully package the product in its original packaging, ensuring all parts are included and well-protected to prevent damage during transit. Please clearly mark your RMA number on the outside of the package.
4.Ship the Product Back: You will be responsible for the shipping costs of the return. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged during return transit.
3. Refunds
•Refund Processing: Once we receive and inspect your returned product, we will notify you via email regarding the status of your refund. If the product meets the return conditions, we will process your refund within7-10 business days.
•Refund Method: Refunds will be issued to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund.
•Shipping Costs: Original shipping costs are non-refundable, unless the return is a result of our error (e.g., you received an incorrect or defective product).
•Restocking Fee: For returns not due to product defects, a15% restocking fee may be applied.
4. Defective or Damaged Products
•Inspection Upon Receipt: Please inspect your product immediately upon receipt. If you discover any damage or defects, please contact us within48 hours, providing photographic or video evidence.
•Resolution: We will, at our discretion, replace damaged parts, provide a new product, or issue a full refund, and cover any associated shipping costs.
5. Order Cancellation
•Cancellation Before Shipment: If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will issue a full refund.
•Cancellation After Shipment: If the order has already shipped, you will need to follow the return process outlined above.
6. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at: